Anti Abuse Policy

Nexonhost collects abuse notifications and acts upon them within specified time frames. If you spot the misuses Nexonhost’s unmanaged IT services, then we certainly would like to hear from you! The procedure and requirements for submitting abuse notifications are set below.

Nexonhost has a dedicated Anti Abuse team on board that manages the abuse handling process and makes sure that the notifications are handled with care and responded to on time, while making sure that the applicable laws are being complied with.

Abuse Notification Requirements

In order to respect everyone’s legal rights and ensure that procedure standards and conditions are being met, please make sure that you meet the requirements as stated below when submitting your abuse notification about content identified on Nexonhost network.

• A notification must be submitted to: ab@vpz.ro
• An abuse notification has to be submitted in English or Romanian language. 
• Include the type of abuse, whether it is about: copyright infringements, trademark infringements, child abuse, hacking/scanning, spam, phishing, or malware.
• Include your personal name, your company name (if applicable), as well as your address, telephone number and email address.
• Include a clear description of ‘why’ the content mentioned is unlawful
• Include evidence in order to verify your complaint
  • Add log files to the notification, with the exact date and time(s) you have registered the alleged abuse.
  • Include the IP address and static URL of the content’s location that is allegedly assigned to Nexonhost.
  • In case of ‘copyright infringement,’ include a clear description of the allegedly copyright infringed work(s); this must also include a copy of the infringed work(s), or else an IP address where your copyrighted work(s) can be found.
  • In case of ‘trademark infringement,’ include the official trademark registration number and accompanying details with a description of your trademark being infringed upon.
  • In case of hacking or scanning include a clear description of the alleged illegal activities; next to log files with an exact date and timestamp, as well as an IP address of the server concerned, this notification must also include the source port and destination port.
  • In case of phishing websites provide a link to the original website, where applicable.

Nexonhost Abuse Policy Process

On a reactive basis, Nexonhost has set fixed time frames for handling different types of abuse notifications, depending on the urgency of the notification. All abuse notifications are handled within 2 working days. On urgent matters Nexonhost is able to take action at a much shorter notice though.